American Osteopathic Association

Advancing the distinctive philosophy and practice of osteopathic medicine

Employment Opportunities

If you're a talented individual interested in working with caring physicians within a growing member association, the American Osteopathic Association (AOA) may be the place for you. Send a resume with cover letter and salary requirements to: Department of Human Resources, American Osteopathic Association, 142 E. Ontario St., Chicago, IL 60611-2864; or email recruiter@osteopathic.org. The AOA is proud to be an EEOC employer.

Association/Chapter Relations Manager
State, Affiliate & International Affairs
Grade: 12

The AOA seeks an Association/Chapter Relations Manager to support AOA managed affiliated organizations and the Division of Affiliate Affairs in order to facilitate the development of active, healthy societies. Manage a wide variety of internal and external relationships to meet affiliate organizational needs. Serve as administrative officer to one or more of the AOA managed affiliates which includes, but is not limited to, provide leadership for the organization, in collaboration with the organization’s board, on matters of governance, mission, vision and strategy; maintain and protect the financial stability and resources of the organization; oversee all organizational activities and operations to ensure accomplishment of the organization’s goals; serve as the primary liaison with all governmental and regulatory agencies and with the leadership of national and state medical organizations as appropriate; maintain positive public relations; ensure that the organization’s activities and programs further the mission of the organization as established by the Board; ensure legal documents are filed with respective governing entities; draft and propose annual budget; oversee financial health; meet goals; develop and implement strategic and/or yearly business plan to include all organizational activities; create and maintain necessary manuals (i.e. board, policy, processing); conduct leadership development through orientations; identify potential leaders; prepare and present appropriate reports at each board meeting; prepare annual report; draft and send correspondence; and review and prepare year-end files. Provide subject matter expertise for AOA affiliates in association management areas such as financial management, membership, record keeping, leadership development and management, organization management and CME coordination. Maintain membership records and support all administrative functions pertaining to membership recruitment and retention. Coordinate activities pertaining to continuing medical education programs including but not limited to program marketing, site selection and contract review, onsite logistics, etc. Support AOA programs and policies by communicating the AOA issues and concerns within each society and providing assistance as requested by AOA staff.

Education: Bachelor's degree required, master's degree preferred

Experience:  3 or more years in association/non-profit work, experience in association management firm a plus, demonstrated understanding of all facets of association management and component relations, including membership, educational programs, and organizational development.

Please apply to this position using our online applicant system with the following link: http://bit.ly/1INyJ9M

Accountant
Finance
Grade: 13

The AOA seeks an Accountant to provide support to the Finance Department by preparing financial statements for certifying boards and multiple affiliated and non-affiliated groups of the AOA. Assist with the month-end and annual closing process by preparing monthly journal entries and reconciliations for assigned accounts. Assist with annual audit and budgeting processes, and creating and updating schedules as assigned. Maintain confidentiality at all times. Emphasize customer service both externally and internally. Act as a liaison between the AOA and certifying boards for financial reporting as evidenced by timely preparation of board financial statements and supervisor observation. Account for all certifying boards and (non) affiliate groups assigned. Prepare financial statements on a monthly basis by the 20th of the following month as evidenced by supervisor observation of such financial statements and reconciliations. Prepare journal entries, as required. Provide backup support to clerical positions to ensure compliance with GAAP. Demonstrate support for fellow employees by providing positive or constructive feedback as evidenced by supervisor observation and feedback of others. Answer incoming telephone calls in a professional manner as evidenced by supervisor observation and feedback of others. Assist in the audit of AP checks for final approval and signature. All other duties assigned.

Education: Bachelor's degree in accounting/finance

Experience:  1 year relevant experience or equivalent to accounting/finance

Please apply to this position using our online applicant system with the following link: http://bit.ly/1cYRnjr

Director, AOA Customer Resources Center
Client and Member Services
Grade: 16

The AOA seeks a Director to direct the operations of the Customer Resource Center (CRC) and make recommendations to address strategic policy issues to enhance engagement and the customer service experience of those utilizing the center. Responsible for training of CRC staff to deliver service excellence in all areas of the operations, including development and documentation of procedures and assessment of customer satisfaction. Is a lead staff person in identifying technology system specifications for membership and CME platforms to improve service and data quality. Oversees work flows to meet processing standards for CME credits and financial membership processes, and develops management reports to assess quality and status, then develops strategies to address issues. Makes recommendations for process improvements that better serve AOA’s customers and create efficiencies, maximizing use of technology when appropriate. Makes recommendations to create user-friendly processes, including providing feedback to enhance CME guides and membership documentation. Offers recommendations and modifications to Web content to enhance service. Must demonstrate teamwork, integrity, initiative, adaptability and a willingness to gain new knowledge. Directs CRC operations to deliver exceptional customer service by identifying issues and resolving problems to those who contact CRC regarding continuing medical education requirements and credits, internet access, membership and dues payments. Supervises, trains and coaches CRC staff to maximize performance, including developing appropriate training tools and performance measures. Through interactions with customers, identify opportunities and recommend strategies to address member and osteopathic physician needs to support AOA’s strategic goals. Develops documentation and accuracy of all procedures and processes conducted within the center and continually updates to ensure accuracy of information. Serves as an expert on membership and CME policies as well as association programs to better serve CRC customers. Serves as department liaison with Education Department to ensure correct and consistent implementation of AOA policies with regard to CME and AOA board certification requirements; communicates those policies to supervisor and CRC team to ensure accurate execution. Develops customer satisfaction measures and responsible for ongoing improvements in the customer experience based upon survey results. Defines and ensures staff adherence to quality service standards and processes. Serves as primary staff resource on issues related to CRC operations and necessary technology support and development to new web or apps to serve customers. Provides leadership in identifying specifications for the redesign of the online dues payment and CME tracking platforms to increase member satisfaction. Learns new functionality of systems and processes as they are introduced to enhance staff productivity and processing efficiencies. Oversees financial transactions of the CRC operation. Develops reports and procedures to enhance data quality. Identifies technology solutions to create proactive customer service communications and engagement. Problem-solves membership and continuing education credit issues with appropriate AOA staff after discussions with immediate supervisor. Troubleshoots internet and website issues from customers and recommends enhancements when needed after discussions with immediate supervisor. Able to perform all functions of a CRC coordinator, providing backup support to the CRC when needed.

Education: Four-year bachelor's degree - B.A. or B.S.

Experience:  7 – 10 years in a customer service or manager position, preferably health care or an association setting. Experience in continuing medical education operations is desirable.

Please apply to this position using our online applicant system with the following link: http://bit.ly/1FMhl1M

Project Specialist
Executive Administration
Grade: 11

The AOA seeks a Project Specialist to provide executive level administrative support to the President and President-Elect and provides internal and external communications of Presidential activities.  This individual also assists the Manager of Executive Administration in coordinating activities for the Executive Office.  Professionally represents the Executive Office to the Board of Trustees and House of Delegates. Maintains updated bios and CVs for the President and President-elect. Assists with creating PowerPoint presentations for the Executive Director/CEO. Handles all invitations sent to President, President-elect and Executive Director/CEO. Serves on the planning team and attends calendar briefing meetings for all AOA meetings involving the President and President-elect. Sends notices to AOA state and divisional affiliates requesting information on speaking requests of the President and President-elect for upcoming meetings. Serves as onsite administrative support for the President and President-elect at all AOA Board of Trustee Meetings and retreats and creates a detailed leadership meeting grid for meetings that the President, President-elect and Executive Director/CEO must attend. Completes all expense reports and reconciles AOA MasterCard statements for payment for President, President-elect and Executive Director/CEO. Reviews contracts and expense reports submitted by AOA departments for the Executive Director/CEO, ensuring individuals have included verifying signatures of report totals. Prepares vendor approval forms, contract authorization forms and necessary forms for payment for vendors serving the Executive Administration. Initializes all Executive Administration projects in a logical manner where progress can be measured by the Executive Administration team. Assists the Manager of Executive Administration in ensuring the Executive department stays within budgeting constraints. Coordinates obtaining speaking points and travel briefings on all confirmed invitations from AOA communications staff.  Schedules meetings and organizes calendar and travel for the President and President-elect. Secures a board member to attend meetings on behalf of the President when the President-elect is unavailable and makes necessary travel arrangement for BOT member(s). Serves as administrative and logistical coordinator for all Senior Leadership Team and Senior Staff Team meetings. Candidate must possess strong prioritization, organizational and planning skills; the ability to work independently on tasks, as well as operate as part of a team; strong verbal and written communication skills; the ability to maintain a high level of confidentiality; the ability to travel and work a flexible schedule, as necessary; strong customer service skills; and the ability to coordinate and oversee multiple projects simultaneously.

Education: Bachelor's degree or equivalent experience

Experience:  Three years' administrative management.

Please apply to this position using our online applicant system with the following link:

http://bit.ly/1f3wmG2