Certifying Board Services
The AOA seeks a Vice President to be an integral part of the leadership team of the AOA. This position is responsible for the overall management of 18 certifying specialty boards and the staff that support the boards’ functions. The management includes responsibility for the quality and enhancement of the board certification process, as well as marketing, staff development, and financial accountability.
This position requires the skill set necessary to interact seamlessly with the medical and administrative leadership of the AOA and Bureau of Osteopathic Specialists (BOS), affiliate medical associations’ leadership, staff and constituents involved in the certification process, certifying specialty board members and the members of the AOA. The ability to handle confidential material with the utmost discretion, deal with highly sensitive situations, and possess scrupulous attention to detail is also required in this position.
The ideal candidate will be able to lead a complex system of inter-related activities; to demonstrate critical thinking skills that will help direct certifying board policy and work with the Bureau of Osteopathic Specialists (BOS). This position will need to process information quickly and be an effective communicator between certifying board leadership and AOA leadership. This person will partner with appropriate internal and external resources to advance the scope of osteopathic certification and to pursue opportunities to strengthen the AOA brand with new and existing partners. This role requires a highly collaborative approach to leadership. Develops strategic plan and goals for the department. Educates AOA leadership and Certifying Board Services staff on the plan. Manages resources to support strategies. Leads, guides, and directs the staff to achieve the goals of the department/ boards. Reviews performance and adjust staffing plans as needed. Ensure that appropriate training is provided for staff. Ensures that policies and procedures are appropriate for the department/boards. Recruits and retains talent necessary to achieve a high functioning team. With input from the Finance Department, develops department and board budgets. Reviews projected budget targets and makes necessary adjustments after review of the investments of the boards, and with input from the Finance Department. Standardizes key quality indicators (dashboard approach) to be prepared routinely. Reviews indicators with key stakeholders (AOA leadership, SRC of the BOS, certifying board members). Makes appropriate changes to the department and or boards as required. Creates communications/marketing plan for the department. Identifies opportunities for new growth and expansion with new members
Education: Advanced degree: Masters in health administration is preferred or clinical advanced degree welcome
Experience: Minimum 10 years of health care administration or management experience, with strong medical relations experience and quality improvement skills.
Please apply to this position using our online applicant system with the following link: http://bit.ly/1Ki933c
Client Support Engineer
The AOA seeks a Client Support Engineer, responsible for the high level advice and service to end-users on software and hardware related problems. Installation and configuration of workstations, user software and equipment. Provide Support for complex, multi-protocol Audio-Video conferencing and meetings (occasionally after working hours or weekends). Day to Day operation, monitoring and maintenance of applications, servers, workstations and printers in the AOA network.
Responsible for installation, configuration and maintenance of workstations, printers, and other devices connected to the network. Responsible for supporting Audio Video equipment for and during meetings and conferences and providing setup, training and troubleshooting. Responsible for ensuring continued desktop connectivity to the AOA network. Manages user access to network, including creation, maintenance and deletion of network logins, user and group mailboxes, and user, group and departmental directories; includes the development of access methods (scripts, programs, etc.) to manage such accesses. Maintains security of data stored on AOA network machines; includes data back-up operations, user access controls to confidential data, monitoring of network traffic. Serves as high level support for problems that affect clients’ ability to access or utilize network resources, PC hardware/software, conference room A/V systems. Determines appropriate 3rd party support resources for externally supported systems. Provides follow-up and ensures timely resolution to client issues. Provides training and guidance to enhance the skill sets of tier 1 support administrators. Effectively and proactively communicates status and information to IT team members and clients to provide the highest possible level of customer service. Skills include: Dell & HP desktops. Dell and Lenovo notebooks. Polycom & Desktop Audio/Video conferencing. Complex conference room A/V equipment. Avaya & Cisco switches, routers. Android, iPhone & iPad mobile devices. Active Directory. Windows operating systems. Microsoft Office Products. Microsoft Exchange. Systems and network monitoring & diagnostic tools. Help Desk & Asset Management tools. Apple Macintosh experience a plus. Demonstrated experience on the above hardware & software systems. Teaching others on effective use of technology. Troubleshooting & solving complex operating errors. Conducting effective tests and inspections of products, services, or processes to evaluate quality or performance. Positive attitude with strong interpersonal skills. Strong written and oral communication skills. Ability to research solutions using a variety of technology resources (Internet, knowledge bases, blogs, wikis). Actively looking for ways to help others effectively utilize technology resources. Very strong service-oriented culture.
Education: Minimum of a bachelor’s degree in information systems or computer science or equivalent work experience.
Experience: Five years' professional experience in an end user support role. Understanding of network administration, user administration, voice and video conference systems and conference room technology.
Please apply to this position using our online applicant system with the following link: http://bit.ly/1J6MiD3
Software Development Engineer
The AOA seeks a Software Development Engineer who is proficient in web development.You will build systems that make a difference for our staff and members, primarily using ASP.NET, C#.NET, HTML, CSS, and SQL.Our increasingly team-based and agile environment requires ongoing learning and incorporation of new technologies, balancing multiple responsibilities, a commitment to quality, and standing behind your work. Develops software solutions in an efficient manner that ensures user satisfaction by providing exceptional application technical support, researching issues, and problem solving. Supports technical design activities related to application software, data, databases, packaged solutions, and infrastructure components. Understands the pros and cons of alternative solutions as they impact project stakeholders; avoids unnecessary complexity; suggests creative, breakthrough approaches. Coordinates activities with contractors and third-party vendors to ensure timely and effective solutions and compliance with applicable AOA policies. Determines root causes of complex, challenging problems.
Education: Bachelor's degree in computer science or similar discipline or equivalent in technical training/experience
Experience: Three to five years of experience in software development.
Please apply to this position using our online applicant system with the following link: http://bit.ly/1J6L7mR
Agile Information Technology Project Manager
The AOA seeks an Agile Information Technology Project Manager, responsible for facilitating continual improvement on the team using knowledge of agile practices. The agile project manager is responsible for working with delivery teams to leverage agile principles to successfully deliver solutions while providing progress transparency to clients and stakeholders. Contributes to continual process and people management innovation, supporting effective delivery of solutions. Negotiates, defines, communicates and manages projects. Ability to manage multiple projects at one time. Acquire appropriate resources to meet project needs. Identify, analyze, prioritize, mitigate and communicate project risks. Ensure product team follows good agile practices. Plan and facilitate meetings for topics such as iteration planning, roadmap planning, requirements for features, steering committee, retrospectives, and process improvement. Mitigate distractions to the teams. Holds the development and business teams accountable in achieving goals and deliverables. Provides regular feedback and progress to product owners and senior stakeholders. Facilitates user story writing, splitting of stories, and clarification. Helps team resolve issues and remove roadblocks. Coaches team members on agile best practices. Primary interface to non-team members (along with product owner), including clients and vendors. Demonstrated experience in an Agile/Scrum environment managing multiple simultaneous projects involving cross-functional product teams within budgetary and schedule constraints. Demonstrated experience managing external and internal clients. Knowledge of project management principles, methods and techniques. Knowledge of software/internet development. Ability to handle multiple planned and unplanned efforts, roles and responsibilities. Strong verbal and written communication skills. Demonstrated skills and experience in conflict resolution, negotiation, and presentation. Strong teamwork and interpersonal skills. Proficiency with Excel, Word, etc. Self-motivated and able to work with limited supervision.
Education: Post-secondary education in business or technical field
Experience: Minimum three years of experience managing IT projects
Please apply to this position using our online applicant system with the following link: http://bit.ly/1J6Noi7
Location: 1090 Vermont Ave. NW Suite 510, Washington, D.C.
The AOA seeks an Assistant Director to provide public policy analysis and development services to the AOA. The position reports back to the association with clear analysis of federal and state legislative and regulatory policies that advance and strengthen the osteopathic medical profession. The individual provides public policy expertise and will develop relevant materials for the AOA Bureaus, Task Forces, Leadership and Affiliate Organizations. The position develops draft agency comment letters on issues affecting the osteopathic medical profession. In addition, the individual assists with facilitating AOA nominations to governmental committees, advisory panels and task forces. Further, the individual in consultation with the Director of Policy Engagement will develop a strategy to advance the nomination beyond the initial submission. Analyze policies to identify opportunities to advance the AOA's strategic priorities. Seek issues that could impact the osteopathic medical profession and recommend a course of action. Monitor developments in health information technology, analyze their potential impact to osteopathic medicine, and identify areas for the osteopathic medical profession to shape or influence. Research and provide timely information on important, relevant issues to the osteopathic medical profession. Develop draft policy positions for review by appropriate internal committee(s) to advance to AOA House of Delegates. Develop concise and timely written communications for internal and external audiences. Comment on relevant regulatory and administrative activities of federal agencies including the: Health and Human Services including the Centers for Medicare & Medicaid Services (CMS), Food and Drug Administration, Health Resources and Services Administration, Drug Enforcement Administration, Centers for Disease Control and Prevention, and the Departments of Defense, Education, Homeland Security, and Veterans Affairs. Attends meetings and maintains strategic relationships with nonprofit and for-profit health care organizations, coalitions, and offices/agencies on behalf of the AOA, as assigned. Monitor coalitions, committees and work groups on a variety of health care issues. Monitor health policy activities on the federal and state level and proactively recommend opportunities to promote the expertise of osteopathic physicians. Ensure that nominations are processed and sent in a timely manner in order to meet the specified deadlines.
Education: Bachelor's degree in political science, communications or related discipline is required. A master's degree is desirable
Experience: Minimum three years on the staff of federal or state legislator and/or relevant experience with a health care association, federal or state health agency, or health policy analysis organization.
Please apply to this position using our online applicant system with the following link:
Marketing Communications Coordinator
The AOA seeks a Marketing Communications Coordinator to support the implementation of marketing communications strategies and provide executive-level support to the Chief Communications Officer, the editor-in-chief of The Journal of American Osteopathic Association (JAOA) and the Director of Reputation Management. The coordinator will also manage administrative responsibilities for the communications department (processes and procedures, budget and expenses, supply inventory and scheduling of internal and external meetings). The Communications Coordinator must possess solid writing and editing skills, demonstrate strong organizational skills and the ability to work in a fast-paced environment, show meticulous attention to detail and communicate effectively with staff and volunteers. The incumbent must be dependable and be able to transition from one task to the next with ease. Responsibilities include:
Supporting Chief Communications Officer, JAOA editor and Director of Reputation Management. Maintaining electronic file of and managing intake of all executive and leader speaking opportunity requests; working with Executive Administration and Director, Reputation Management to coordinate visibility calendar and speaking engagements. Researching content for leader remarks/speeches (AOA content and external content) and working with reputation management to build opportunities program for executive visibility outside the osteopathic medical profession. Creating executive presentations using PowerPoint, Prezi, video and other multimedia formats. Serving as support writer for executive leadership communications under the guidance of CCO and DRM including but not limited to drafting, production and publishing of leadership communications (weekly and biweekly communications for internal stakeholders). Keeping abreast of industry news and trends. Helping to set up, improve, document and coordinate workflow processes when and where needed to increase operational efficiency. Ordering supplies for the department as needed including copier paper. Handling problems with the department printer and copier through AOA's building services department. Drafting memos or other communications as needed. Filing and copying department invoices, contracts and other materials as needed. Maintaining and updating staff contact information. Welcoming guests and customers by greeting them in person. Mail pick-up and distribution to Communications staff (twice per day). Assisting in the coordination and execution of special events as needed, including our Annual Business Meeting and OMED.
Education: A bachelor’s degree, preferably in communications, journalism, public relations, English or related field
Experience: Two or more years in marketing communications
Please apply to this position using our online applicant system with the following link: http://bit.ly/1DPJfcx
The AOA seeks an Accountant to provide support to the Finance Department by preparing financial statements for certifying boards and multiple affiliated and non-affiliated groups of the AOA. Assist with the month-end and annual closing process by preparing monthly journal entries and reconciliations for assigned accounts. Assist with annual audit and budgeting processes, and creating and updating schedules as assigned. Maintain confidentiality at all times. Emphasize customer service both externally and internally. Act as a liaison between the AOA and certifying boards for financial reporting as evidenced by timely preparation of board financial statements and supervisor observation. Account for all certifying boards and (non) affiliate groups assigned. Prepare financial statements on a monthly basis by the 20th of the following month as evidenced by supervisor observation of such financial statements and reconciliations. Prepare journal entries, as required. Provide backup support to clerical positions to ensure compliance with GAAP. Demonstrate support for fellow employees by providing positive or constructive feedback as evidenced by supervisor observation and feedback of others. Answer incoming telephone calls in a professional manner as evidenced by supervisor observation and feedback of others. Assist in the audit of AP checks for final approval and signature. All other duties assigned.
Education: Bachelor's degree in accounting/finance
Experience: 1 year relevant experience or equivalent to accounting/finance
Please apply to this position using our online applicant system with the following link: http://bit.ly/1cYRnjr