If you're a talented individual interested in working with caring physicians within a growing member association, the American Osteopathic Association (AOA) may be the place for you. Send a resume with cover letter and salary requirements to: Department of Human Resources, American Osteopathic Association, 142 E. Ontario St., Chicago, IL 60611-2864; or email firstname.lastname@example.org. The AOA is proud to be an EEOC employer.
Manager, Practice Operations and Transformation
Department: Practice Management and Delivery Innovations
Under the direction of the Director of the Division of Practice Transformation and Member Education, the Manager performs a wide range of functions to execute the responsibilities of the department. These functions include, but are not limited to, assisting members and their office staff with their coding and documentation questions, conducting focused medical chart reviews and advancing best practices in coding and documentation. The Manager is also responsible for assisting the Director of Practice Transformation and Member Education in developing educational materials on practice innovations and management issues.
Responsibilities: Responds to members, osteopathic physicians, and physicians’ staff inquiries regarding coding, payment, select compliance issues, revenue cycles and practice management issues. Maintains up-to-date knowledge in areas of coding (e.g. ICD-10 and CPT©), payment policy, payer relation developments, managed care and Medicare regulations that affect physician practices. Provides appropriate education, advice and supporting materials, to members and their office staff as needed. Assists members in audit situations by reviewing medical records to determine compliance with E/M documentation guidelines as well as in appeal situations by providing advice and support. Drafts letters, newsletters, and other written materials for members' use to assist in payment issues and appeals. Assists the Director, Practice Transformation and Member Education in developing resources and contributing content for webinars, manuals, primers and live programs that assist members in the day-to-day effective and efficient management of their practices. Serves as a liaison between the AOA and the osteopathic affiliate organizations to provide education and raise awareness about new and existing initiatives, as well as implementing effective collaboration on issues pertaining to coding, reimbursement and coverage. Coordinates and formulates responses to private insurances by working closely with the Specialty Societies and the Coding and Reimbursement Advisory Panel on developing position statements and recommendations on payment policies, as requested. Approximately 20% travel, as needed.
Education: Bachelor’s degree required; coding credentials preferred (RHIA, RHIT, CCS-P or CCP).
Experience: Knowledge of physician practice revenue cycle management, electronic health records, CPT ©, ICD-10, and other practice management tools. Association management or not for-profit background preferred, including expertise in working with members and volunteer leadership.
Senior Business Analyst
The Senior Business Intelligence and Reporting Analyst is responsible for providing data analysis, modeling and reporting activities that support business strategies and opportunities to increase marketing productivity; support the communication efforts; and increase the acquisition and retention of AOA members.
Works closely with the director and division directors in the Department of Membership who serve as secretaries to AOA bureaus, councils and committees. Helps conduct internal and external research and trend analysis to improve the effectiveness of membership programs, products and services. Assists division director in the management of association-wide cross-functional teams dealing with issues such as comprehensive billing strategy, development of data warehouse and coordinating reporting. Contributes to Department of Membership’s business development strategy, and to the customer-centric service mindset.
Education: MBA in business-related field, database marketing, statistics or equivalent quantitative field. Minimal educational experience includes a bachelor’s degree.
Experience: At least seven to 10 years of business experience with demonstrated contributions in quantitative analysis, marketing, finance, information systems and Internet applications. Three to five years' experience in database marketing or predictive modeling, with a focus on strong customer service. Must be highly proficient with Microsoft Excel, Access and Visual Basic for Applications (VBA). Experience with SQL preferred.
Department: Information Technology
Systems Engineer / Administrator experienced in Windows Server, Red Hat Enterprise Linux and a Virtualized environment using VMware / Citrix. This position will work on a variety of projects in an IBM Blade Center environment with ISCSI SANs, including implementing and administering virtual servers with Linux (Apache, PHP, MySQL, Postfix) and Windows servers (SharePoint, MS SQL, Exchange, Active Directory). The position will also work with email relays, spam filters, anti-virus, and network monitoring software (Solarwinds Orion). Helps lead and participate in the administering, development, implementation and support of business and/or technical information technology solutions encompassing multiple specializations that are deployed on variety of platforms using wide spectrum of technologies. This individual must be able to work in a team environment and provide both leadership and support to other team members. Must possess strong project management skills, strong customer service skills, excellent written and verbal communication skills, and the ability to exchange information with others clearly and concisely. Must have a general understanding of hardware, operating systems and network technologies, as well as strong performance management/monitoring and memory management/monitoring skills. Must be able to present ideas and facts, work harmoniously and effectively as part of a work team, and maintain own work flow and work under minimal supervision.
Education: Minimum of a bachelor’s degree in computer science, information systems or equivalent work experience.
Experience: Five or more years of Linux experience and administering Microsoft Windows systems. Three or more years' experience administering Red Hat, Fedora, or CentOS; email services (Exchange, postfix, Spam Assassin, Clam AV, Mailman); Web Services (Apache 1.x/2.x, PHP, Blog, SSL, CGI); database (MySQL, Oracle, MS SQL); database web connectors (JDBC, ODBC); scripting (Perl, csh / bsh / ksh). One or more years of SharePoint administration. Experience installing, upgrading, securing and patching Red Hat Linux.