American Osteopathic Association

Advancing the distinctive philosophy and practice of osteopathic medicine

Employment Opportunities

If you're a talented individual interested in working with caring physicians within a growing member association, the American Osteopathic Association (AOA) may be the place for you. Send a resume with cover letter and salary requirements to: Department of Human Resources, American Osteopathic Association, 142 E. Ontario St., Chicago, IL 60611-2864; or email recruiter@osteopathic.org. The AOA is proud to be an EEOC employer.

 

Client Support Engineer
Information Technology

The AOA seeks a Client Support Engineer, responsible for the high-level advice and service to end users on software- and hardware-related problems as well as installation and configuration of workstations, user software and equipment. Provide support for complex, multi-protocol audio/video (A/V) conferencing and meetings (occasionally after working hours or weekends). Handle day-to-day operation, monitoring and maintenance of applications, servers, workstations and printers in the AOA network. Key skills and abilities for this position include: Dell and HP desktops. Dell and Lenovo notebooks. Polycom and desktop A/V conferencing. Complex conference room A/V equipment. Avaya and Cisco switches and routers. Android, iPhone and iPad mobile devices. Active Directory. Windows operating systems. Microsoft Office products. Microsoft Exchange. Systems and network monitoring and diagnostic tools. Help desk and asset management tools. Demonstrated experience on the above hardware and software systems. Teaching others on effective use of technology. Troubleshooting and solving complex operating errors. Conducting effective tests and inspections of products, services or processes to evaluate quality or performance. Positive attitude with strong interpersonal skills. Strong written and oral communication skills. Ability to research solutions using a variety of technology resources (Internet, knowledge bases, blogs, wikis, etc.). Actively looking for ways to help others effectively utilize technology resources. Apple Macintosh experience a plus. Very strong service-oriented attitude.

Education: Minimum of a bachelor’s degree in information systems or computer science or equivalent work experience.

Experience: Five years professional experience in an end user support role. Understanding of network administration, user administration, voice and video conference systems and conference room technology.
Please apply to this position using our online applicant system with the following link:
http://bit.ly/1J6MiD3

Marketing and Digital Design Specialist
Communications

 

The AOA seeks a Marketing Specialist to support development and execution of marketing campaigns and materials, including emails and social posts, to promote AOA products, services, events and benefits to various member and nonmember audiences. Work with content and marketing teams to develop effective, strategic, highly visual content that tells the AOA brand story through digital channels (social media, email, media and web). Essential functions: Support creation and delivery of marketing programs to promote the AOA and its value proposition to members and nonmembers; design & execute visually compelling marketing communications, including emails, social images, presentations and video graphics; develop and produce digital web content, including, but not limited to infographics and slideshows; repurpose existing content into innovative, sharable graphics for social, email, and other communications platforms; oversee creative and marketing projects from beginning to completion; contribute ideas to and participate in editorial calendar development meetings; demonstrate strong attention to detail and present quality work under challenging deadlines; solid understanding of digital design principles, layout, and color theory.

Skills: Strong skills in Adobe Creative Suite, including InDesign and Photoshop. Understanding of design and marketing trends. HTML development and animation skills a plus.
 

Education: Bachelor's degree in marketing, graphic design or relevant work experience. A digital portfolio is required

Experience: 2+ years of experience in a graphic designer role

 

Please apply to this position using our online applicant system with the following link:
http://bit.ly/1QrbHvI

 

Certification Coordinator
Certifying Board Services

The AOA seeks a Certification Coordinator to assist in providing certifying services to boards contracting with the association and those involved in certification with those boards. This person will perform an array of functions and activities in carrying out the responsibilities and achieving the goals of the Division. This position requires the ability to interact tactfully with professionals on all levels within the association and the certification process; ability to handle confidential material; deal with sensitive situations and exhibit a high degree of attention to detail. The successful candidate will possess the ability to understand a complex system of inter-related activities and be able to draw independent conclusions based on information provided by candidates/board members and to interact professionally based on those assessments. Responsible for administrative and clerical duties including the processing of all certification applications and entering and maintaining databases relative to candidates and diplomats. In addition the coordinator will assist in setting up meetings; making travel/lodging arrangements; entering and managing candidate and certification program data; maintaining scrupulous computer and paper files; answering questions as needed; routing telephone calls to proper individuals; and disseminating information to staff, members, client boards and certification/recertification candidates as appropriate. Assists in arranging and preparing for meetings of client boards and other meetings as needed. Tasks include: assisting in agenda preparation, preparing and distributing notices, setting and managing timeframes for submission and compilation of agenda books; preparing statistical tables/reports by acquiring numbers from a variety of sources and posting them logically in an appropriate format; compiling and distributing minutes; and ensuring that travel and lodging requests are received and addressed in a timely manner. Assists in responding to and generating correspondence according to AOA standards to client boards, certification candidates and those seeking recertification. This includes using computer-generated standard letters and custom correspondence/emails. Responsible for timing and scheduling of routine correspondence. Because many of these letters serve as candidate notification letters, a high degree of attention to detail is required. Keeps the Program Manager apprised of developing issues and matters that need to be addressed. Maintains filing systems as necessary.

Education: Bachelor's degree preferred; some college

Experience: 5-7 years of administrative experience.

Please apply to this position using our online applicant system with the following link: http://bit.ly/1PPYMBz

Database Developer 
Research and Development

The AOA seeks a Database Developer to lead the efforts to develop a unified research database for conducting various kinds of research on the osteopathic workforce, osteopathic medical education – both undergraduate and graduate - and other research projects as developed. Specifically, the director will guide the strategic design and development of the database and establish access protocols. The development phase will initially consist of existing databases from the American Association of Colleges of Osteopathic Medicine (AACOM) and the American Osteopathic Association (AOA) and the merging of selected data elements from the unique data sets maintained by each organization. The perfect candidate will need to be resourceful when presented with a data problem or reporting requirements, self-directed and a great communicator. Collaborate with AACOM and AOA staff (and others as necessary) to create an integrated database using the individual physician/student as the data unit. Once the database has been created, the database director will maintain and update the database on a regular basis, and work with identified researchers who will use the database. These initial researchers will be staff of AACOM and the AOA, but may include others as the database develops. Import, clean, transform, validate and model data with the purpose of understanding or making conclusions from the data for decision making purposes. Assure the accuracy and validity of both source data and results and interpret results into recommendations. Translate requirements into production of both ad hoc and recurring reports and data sets. Consistently produce well thought out, error free work in a timely manner. Perform detailed quality checks on all final products to ensure that users receive reliable information. May include presenting data in charts, graphs, tables, designing and developing relational databases for collecting data and in some organizations. Prepare for database expansion by studying plans and requirements; advising senior staff; coordinating design and programming. Keep senior management informed by preparing reports on system performance and problems. Maintain database hardware and software platform. Advise on hardware and software needs by assessing actual and potential database use. Advise on database security; developing policies, procedures, and controls for review by organization leadership. Skills include: Ability to design and develop reports with custom formulas and groupings. Must possess understanding of data integrity and relationships. Excellent verbal and written communications skills across all organizational levels required. Proficiency with PL/SQL, Visual Basic, or similar programming language. Experience with ERWIN for data modeling. Experience developing and managing complex relational databases, especially related to workforce/labor issues. Working knowledge of Microsoft Office Suite including Access, and statistical packages (such as SAS or SPSS) is required. Experience with GIS applications and Dataflux is a plus.

Education: Bachelor's degree in computer science, information systems or related field or equivalent experience.

Experience: At least 5 years experience developing and managing database projects and data, performing data analysis, and proven ability to manage multiple projects at one time. This position also requires good communication skills with a variety of internal and external parties. 

Please apply to this position using our online applicant system with the following link: http://bit.ly/1RM1IOU

Certification Manager
Certifying Board Services

The AOA seeks a Certification Manager to serve as an integral member of the AOA’s Certifying Board Services (CBS) team. This position requires the skill set necessary to interact seamlessly with professionals on all levels within the association and the certification process; the ability to handle confidential material with the utmost discretion; deal with highly sensitive situations, and possess scrupulous attention to detail. The ideal candidate will be able to understand a complex system of inter-related activities; to demonstrate critical thinking skills that allow the candidate to draw independent conclusions based on information provided by candidates and board members and will also be prepared to interact meaningfully with the Vice President for CBS based on these assessments at a moment’s notice. This person will be able to partner with appropriate internal and external resources to advance the scope of osteopathic certification and to pursue opportunities to strengthen the AOA brand with new and existing partners. Overall, this role requires a highly collaborative approach to leadership. CBS is seeking a Certification Manager who will help us create a compelling application experience for the candidates that keep physicians engaged with the AOA. The ideal manager would have specific certification experience along with consumer web, e-commerce, mobile, and software as a service mindset. In addition, the manager will be an expert online marketer who creates scalable communication; a buzz of inbound marketing or viral traffic through the web; social media and content discovery. The successful candidate will exhibit a savvy online marketing sense and understand how the current state of the web operates and know how to make it work to the certification applicant’s benefit. Since data is becoming more and more accessible, CBS is increasingly making decisions driven by metrics.  Analytics are becoming a central hub where everything (web, marketing, and operations) is being measured and each decision is supported by data.  Thus, we seek a candidate who can act like an internal consultant and help determine what should be measured and will eventually be able to help build out that capability with the IT staff for our division. Manages the coordination of materials associated with the examination process including developing and distributing examination schedules; coordinating the scheduling of examiners; registration and preparation of statistical reports. Works closely with other Certification Managers to craft best practices related to marketing, metrics, budgets, revenue projections and forecasting processes. Oversees assigned staff Specialists’ work – verifying and approving projects, evaluating performance, making necessary updates and changes as needed. Exhibits the leadership attributes of fairness, empathy and above all a sense of humor. Works with the Vice President and the assigned psychometrician on the development of new exams launched by the boards. Coordinates board examinations (primary certification, recertification, and OCC’s continuous osteopathic learning assessments). Facilitates data for the board officers regarding credentialing for certification / recertification of candidates. Facilitates the coordination of new exam questions. Works closely with the examination committee and ensures examiners’ participation. Supports the item bank consultant in the maintenance of the item bank of examination questions for the various board exams. Submits appropriate CME hours to the AOA for participating examiners. Special skills include computer experience with Microsoft Word, Microsoft Excel, Microsoft Access, Microsoft PowerPoint, Microsoft Outlook, Credentialing Processing System (CPS), Dreamweaver, Twitter, YouTube, LinkedIn Groups and iMIS.

Education: Master's degree

Experience: 2-5 years of association/nonprofit management experience.

Please apply to this position using our online applicant system with the following link: http://bit.ly/1LOGD7C

Certification Specialist - Item Bank
Certifying Board Services

The AOA seeks a Certification Specialist to assist in providing certifying services to the CBS. This position requires the ability to interact tactfully with professionals on all levels within the association and with the board members, the ability to handle confidential material, deal with sensitive situations, and possess a high degree of attention to detail. The successful candidate will need the ability to understand a complex system of inter-related activities, and to draw independent conclusions based on information provided by candidates/board members and to interact meaningfully with the Certification Manager based on those assessments. Deals with the administrative and clerical duties of the position as needed to support the Vice President and Certification Managers overall management of CBS, such as setting up meetings, making travel/lodging arrangements, entering and managing candidate and certification program data, maintaining scrupulous computer and paper files, answering questions as needed, routing telephone calls to proper individuals, and disseminating information to staff, members, client boards and certification/recertification candidates as appropriate. Assists in the arrangements for meetings of the various boards and other meetings as needed. Tasks include assisting in agenda preparation, preparing and distributing notices, setting and managing timeframes for submission and compilation of agenda books, preparing statistical tables/reports by acquiring numbers from a variety of sources and posting them logically in an appropriate format, compiling and distributing minutes, ensuring that travel and lodging requests are received and addressed in a timely manner and taking minutes in meetings. Assists in responding to and generating correspondence according to AOA standards to the board members, certification candidates, and those seeking recertification.  This includes using computer-generated standard letters and custom correspondence/e-mails. Responsible for timing and scheduling of routine correspondence. Often these letters serve as candidate notification letters; therefore, a high degree of attention to detail is required. Keeps Certification Manager apprised of developing issues and matters that need to be addressed. Maintains candidate databases for certification and recertification for client boards as required, maintains a high degree of accuracy and confidentiality in regard to all aspects of the certification process.  Also, maintains the item bank for client boards as required. The confidentiality of these item pools and changes to information in regard to them is paramount. Assists in writing Standard Operating Procedures and maintaining a current statement of all procedures performed for client boards including all database, correspondence, financial and routine activities and the documentation of policies relating to those activities. The purpose of these compilations of activities and policies is to ensure consistent procedures and performance in relation to all certification activities performed for client boards. Maintains filing systems as necessary. Attends to various duties as assigned. Special skills include advanced computer skills in Microsoft Word, Microsoft Excel and Microsoft Access and computer experience with Microsoft PowerPoint and Microsoft Outlook. Familiarity with member service software and Crystal Report Writer is helpful.

Education: Bachelor's degree preferred

Experience: 3-5 years of administration experience.

Please apply to this position using our online applicant system with the following link: http://bit.ly/1LOI6Lj

Software Development Engineer (.NET)
Information Technology

The AOA seeks a Software Development Engineer who is proficient in web development. You will build systems that make a difference for our staff and members, primarily using ASP.NET, C#.NET, HTML, CSS, SQL, and MVC. Our increasingly team-based and agile environment requires ongoing learning and incorporation of new technologies, balancing multiple responsibilities, a commitment to quality, and standing behind your work. Create web-based software solutions that truly satisfy user needs. Design software systems, data structures, and integrations. Provide exceptional technical support. Research issues and solve problems. Suggest creative, breakthrough approaches. Work in cross-functional teams. Two or more years object-oriented programming in ASP.NET and C# or VB.NET. One or more years writing and verifying queries for MS SQL, Oracle, or MySQL. Two or more years HTML, CCS, JavaScript, jQuery, ajax, bootstrap, etc. Experience with Agile/SCRUM is a plus. Experience with MVC is a plus. Experience with PHP, WordPress, ColdFusion, and/or SharePoint is a plus. Experience with iMIS is a plus.

Education: Bachelor's degree in computer science or other technical discipline, or equivalent in technical training/experience.

Please apply to this position using our online applicant system with the following link: http://bit.ly/1J6L7mR

Assistant Director
Public Policy

Location: 1090 Vermont Ave. NW Suite 510, Washington, D.C.

The AOA seeks an Assistant Director to provide public policy analysis and development services to the AOA. The position reports back to the association with clear analysis of federal and state legislative and regulatory policies that advance and strengthen the osteopathic medical profession.  The individual provides public policy expertise and will develop relevant materials for the AOA Bureaus, Task Forces, Leadership and Affiliate Organizations. The position develops draft agency comment letters on issues affecting the osteopathic medical profession. In addition, the individual assists with facilitating AOA nominations to governmental committees, advisory panels and task forces. Further, the individual in consultation with the Director of Policy Engagement will develop a strategy to advance the nomination beyond the initial submission. Analyze policies to identify opportunities to advance the AOA's strategic priorities. Seek issues that could impact the osteopathic medical profession and recommend a course of action. Monitor developments in health information technology, analyze their potential impact to osteopathic medicine, and identify areas for the osteopathic medical profession to shape or influence. Research and provide timely information on important, relevant issues to the osteopathic medical profession. Develop draft policy positions for review by appropriate internal committee(s) to advance to AOA House of Delegates. Develop concise and timely written communications for internal and external audiences. Comment on relevant regulatory and administrative activities of federal agencies including the: Health and Human Services including the Centers for Medicare & Medicaid Services (CMS), Food and Drug Administration, Health Resources and Services Administration, Drug Enforcement Administration, Centers for Disease Control and Prevention, and the Departments of Defense, Education, Homeland Security, and Veterans Affairs. Attends meetings and maintains strategic relationships with nonprofit and for-profit health care organizations, coalitions, and offices/agencies on behalf of the AOA, as assigned. Monitor coalitions, committees and work groups on a variety of health care issues. Monitor health policy activities on the federal and state level and proactively recommend opportunities to promote the expertise of osteopathic physicians. Ensure that nominations are processed and sent in a timely manner in order to meet the specified deadlines.

Education: Bachelor's degree in political science, communications or related discipline is required. A master's degree is desirable

Experience: Minimum three years on the staff of federal or state legislator and/or relevant experience with a health care association, federal or state health agency, or health policy analysis organization. Federal health IT policy and/or regulatory experience is a plus.

Please apply to this position using our online applicant system with the following link:

http://bit.ly/1ORnhf4