American Osteopathic Association

Advancing the distinctive philosophy and practice of osteopathic medicine

Employment Opportunities

If you're a talented individual interested in working with caring physicians within a growing member association, the American Osteopathic Association (AOA) may be the place for you. Send a resume with cover letter and salary requirements to: Department of Human Resources, American Osteopathic Association, 142 E. Ontario St., Chicago, IL 60611-2864; or email recruiter@osteopathic.org. The AOA is proud to be an EEOC employer.

Senior Business Analyst
Client and Member Services
Grade: 13

The AOA seeks a Senior Business Analyst responsible for using data to improve and increase the acquisition and retention of AOA members through reporting, and trend analysis; tracking and managing requests for AOA data from internal, affiliated and external organizations; and monitoring and tracking revenue of sales related to DO Profiles, mail lists and data licensing fees. Provides back-up support to the design, implementation and management of the individual member and institutional dues billing processes as needed. Must demonstrate integrity, teamwork, initiative, adaptability and a willingness to gain new knowledge. Gather requests for business intelligence or reports from staff and external clients, understanding and converting the user’s requirements into reports or data. Review and test to ensure accurate development of report solution. Provides deliverables in form of written reports, Excel spreadsheets and pivot tables, infographs or charts to convey the meaning of membership statistical information. Integrates analytical information within strategic, tactical and operational decision-making. Maintain library of model documents, templates or other reusable knowledge assets. Provide support for existing reports, dashboards or other tools. Fulfills requests for data on and analysis of the AOA membership and prospects, utilizing the AOA database, data warehouse and other internal and external data sources. Provides support to AOA’s external consultants who collaborate with the association on AOA initiatives. Contributes to department’s efforts to increase the retention and recruitment of DOs. Uses member identification data, demographic data, transaction data, and other additional data sources to segment and profile DOs, and generate actionable member information. Offers recommendations to optimize current department programs or processes. Supports AOA’s business growth by utilizing data and quantitative analysis to track revenue related to the sales of DO Profiles, and data licensing fees. Uses data generate analysis and financial forecasts for current and potential new sales models, issues on a recurring basis reports on revenue, client and return-on-investment (ROI) analyses effectiveness. Supports client list data integrity by identifying and managing creation of duplicate accounts on DOProfiles.org. Processes, tracks and monitors requests to AOA for data. Processes mail list orders from AOA affiliates. Ensure data requests are processed in accordance to policy and oversees the review and approval process. Provides quotes, issues invoices, pulls the data ordered, manages delivery and requisite documentation. Monitors revenue received from data requests and orders, liaises with Finance department to process AOA fees. Provides input and verifies membership data quality for the annual Membership Roll, Suspend and Drop activities. Provides analysis and results of each of these activities to track trends and history. Prepares ROI reports and analysis on membership recruitment and retention campaigns. Manages and maintains the data warehouse that records key data demographics on osteopathic physicians. Generates the data needed for the Report of the Osteopathic Medical Profession issued annually by the AOA. Supports the reporting activities of the Client and Member Services dept. Evaluates and reports on a weekly, monthly and yearly basis, the membership enrollment activity and dues revenue performance, across various segments of membership. Prepares forecasts and financial projections to assist with the department's year-end budgeting. Assists and contributes to streamlining systems and applications that will improve AOA's customer service, productivity, and membership database quality. Supports the division with assistance in developing long term strategies for future data collection and quality assurance initiatives for department use, using technical knowledge, problem solving techniques, creative and strategic thinking. Assists in defining data specifications and requirements in the creation of custom or new standard reports needed from AOA’s web-based applications related to CME or AOA membership. Documents activities and results, including the establishment of baselines by which future success will be judged. Provides back-up support to all facets of the dues billing process including invoicing, billing files for members as well as residency programs, accompanying affiliate program / organization, and the billing vendor, and data integrity checks based on AOA business rules and requirements. Works closely with department leaders to support management of activities of AOA cross-functional teams. Carries out other initiatives as needed by the department. Collaborates with other departments and functions at AOA, providing service and support.

Education: Bachelor's degree in computer or business related field, database marketing, statistics or equivalent field.

Experience: Five to seven years business experience with demonstrated contributions in quantitative analysis, marketing, finance and information systems. Three to five years experience in database marketing or predictive modeling with a focus on strong customer service. Must be highly proficient with Microsoft Excel and Access. Experience with SQL and Visual Basic for Applications preferred. 

Please apply to this position using our online applicant system with the following link: http://bit.ly/1VilZ0S 

Certification Analyst
Education
Grade: 11

The AOA seeks a Certification Analyst to serves as a point of contact for inquiries regarding certification. To provide staff support to the AOA Bureau of Osteopathic Specialists (BOS) by drafting correspondence, liaising between Specialty Certifying Board staff and the BOS, and assisting the Director of Certification/BOS Secretary with preparing meeting materials and secretarial duties at meetings. This position manages daily activities within the Division of Certification, which include but are not limited to: verifying credentials; processing recommendations for certification and Osteopathic Continuous Certification (OCC) renewal from AOA Specialty Certifying Boards (“boards”); managing OCC platform data and user accounts; continuously assessing and improving upon Division processes; performing data quality control and quality assurance; providing customer service to physicians, Specialty Certifying Boards, AOA staff, credentialers, and other medical organizations; updating content on the AOA website; and analyzing and reporting on Certification data to the Director of Certification, other AOA staff, and Specialty Certifying Boards. The position serves as a point of contact for inquiries regarding certification. Essential functions include: processing recommendations for Certification and OCC renewal; managing certification data in AOA databases; managing OCC Platform data and user accounts; data collection, analysis, and reporting; miscellaneous certification duties; customer service; web content; BOS functioning; and other responsibilities as assigned.

Education: Bachelor's degree

Experience: 2-3 years of association related employment. 1-2 years experience in managing a certification program and associated daily operations. 

Please apply to this position using our online applicant system with the following link: http://bit.ly/1WUIsmo

Director of Development
Research and Development
Grade: 16

The AOA seeks a Director of Development to set and guide the strategy for the American Osteopathic Association’s (AOA) fundraising and development activities. The Director of Corporate Development will identify, cultivate and solicit major grants, corporate and foundation gifts ($25,000 and above) in support of AOA’s strategic programs and initiatives. The Director will establish and implement the necessary infrastructure for growing the AOA’s fundraising target, work closely with others within AOA members who pursue corporate gifts and sponsorships, and articulate a comprehensive, yet succinct presentation of AOA’s mission, program portfolio, milestones and metrics to corporate and foundation prospects. Director will engage in the following: Grant Writing, Reporting & Communications: Coordinate and execute a significant number of grant proposals, reports, and prospective donor communications. Collaborate with Vice President of Research and Development and other AOA staff involved in development activities to identify and cultivate funding opportunities. Corporate Giving and Sponsorship: Develop structure and prospects for corporate funding, manage the benefits of sponsorship, and maintain communication with donors in partnership with AOA staff involved in development activities. Events and Engagement: Develop and coordinate strategies to deepen AOA’s relationships with donors through large and small events, strategy sessions, and one-on-one visits. Plan and participate (as appropriate) in donor meetings, site visits, special donor cultivation events. Prospecting and engaging foundation and corporate decision makers to establish relationships that will result in new donations and renew past contributions. Planning and implementing cultivation and solicitation strategies to propose and secure ongoing foundation and corporate gifts to achieve fundraising goals. Developing proposals, grant requests, correspondence, impact/stewardship reports, and other documents as necessary for sponsorship and/or gift commitments. Organize and schedule visits with appropriate corporate representatives to develop the case for support of the organization. Collaborate with other organization staff involved in development activities to build and sustain a productive and successful corporate giving fundraising culture. Manage the implementation and maintenance of donor/prospect relationship management software and/or database. Ensure that all information is kept current and that organization senior staff is informed about any significant changes. Evaluating AOA’s annual fundraising and development plan and existing partnerships Work with the VP of Research and Development to secure new donors and cultivate relationships with existing ones. Maintaining advanced knowledge and understanding of development techniques and fundraising best practices to interact capably with corporate donors.

Education: Bachelor's degree preferably in business, communications or related field.

Experience: Five years of progressive experience in corporate development or corporate sales with proven success in securing five and six figure gifts. Experience in the health care industry and familiarity with nonprofits preferred, but not required.

Please apply to this position using our online applicant system with the following link: http://bit.ly/1UYeegj 

Chapter Relations Specialist/Administration
Affiliate and International Affairs
Grade: 12

The AOA seeks a Chapter Relations Specialist/Administration to serve as Program Administrator to select AOA divisional and specialty affiliates in order to facilitate the development of active, healthy societies. Works with program managers/division director providing project support to balance the needs of affiliate organizations with available resources. Provides support for other division activities as required. Provides administrative and organizational support to select-AOA managed affiliates. Ensures legal documents are filed with respective governing entities. Propose  annual budget in collaboration with the program manager/finance. Maintains necessary manuals (i.e. board, policy, processing). Presents appropriate reports at each board meeting; prepare annual report. Drafts and sends correspondence. Reviews and prepares year-end files. Answers phone calls and e-mails, follows up as appropriate, and maintains logs. Maintains files of correspondence, minutes and other necessary corporate documents. Implements CME programs as required. Implements yearly membership plan to ensure activities are produced on time, within budget and meet goals. Distributes prospective, new and renewing membership communications, solicitations and documents. Maintains membership database; maintains and updates websites, sends correspondence as appropriate, and conducts outreach to special populations, e.g., osteopathic medical students and colleges. Collaborates on advocacy efforts when needed. Communicates the needs and concerns of each society to AOA staff in order to ensure society concerns are being considered when developing or enhancing programs and policies. Leads or assists with all other duties as assigned by Supervisor and/or Division Director. Serves as coordinator for the Healthy and Viable Affiliate Organizations Program. Provides project support for AOA-managed affiliates as needed. Computer experience with Microsoft Office Products including Word, Excel, Access, PowerPoint and Outlook required. Experience in AMS systems, specifically iMIS software, is preferred.

Education: Associate's degree in administration and/or project management required; bachelor's degree preferred.

Experience: Three or more years direct experience in coordinating multiple projects in a fast-paced environment.

Please apply to this position using our online applicant system with the following link: http://bit.ly/1K2FmHE

Vice President
Certifying Board Services
Grade: 19

The AOA seeks a Vice President to be an integral part of the leadership team of the AOA. This position is responsible for the overall management of 18 certifying specialty boards and the staff that support the boards’ functions. The management includes responsibility for the quality and enhancement of the board certification process, as well as marketing, staff development, and financial accountability.

This position requires the skill set necessary to interact seamlessly with the medical and administrative leadership of the AOA and Bureau of Osteopathic Specialists (BOS), affiliate medical associations’ leadership, staff and constituents involved in the certification process, certifying specialty board members and the members of the AOA. The ability to handle confidential material with the utmost discretion, deal with highly sensitive situations, and possess scrupulous attention to detail is also required in this position.

The ideal candidate will be able to lead a complex system of inter-related activities; to demonstrate critical thinking skills that will help direct certifying board policy and work with the Bureau of Osteopathic Specialists (BOS). This position will need to process information quickly and be an effective communicator between certifying board leadership and AOA leadership. This person will partner with appropriate internal and external resources to advance the scope of osteopathic certification and to pursue opportunities to strengthen the AOA brand with new and existing partners. This role requires a highly collaborative approach to leadership. Develops strategic plan and goals for the department. Educates AOA leadership and Certifying Board Services staff on the plan. Manages resources to support strategies. Leads, guides, and directs the staff to achieve the goals of the department/ boards. Reviews performance and adjust staffing plans as needed. Ensure that appropriate training is provided for staff. Ensures that policies and procedures are appropriate for the department/boards. Recruits and retains talent necessary to achieve a high functioning team. With input from the Finance Department, develops department and board budgets. Reviews projected budget targets and makes necessary adjustments after review of the investments of the boards, and with input from the Finance Department. Standardizes key quality indicators (dashboard approach) to be prepared routinely. Reviews indicators with key stakeholders (AOA leadership, SRC of the BOS, certifying board members). Makes appropriate changes to the department and or boards as required. Creates communications/marketing plan for the department. Identifies opportunities for new growth and expansion with new members

Education: Advanced degree: Masters in health administration is preferred or clinical advanced degree welcome

Experience: Minimum 10 years of health care administration or management experience, with strong medical relations experience and quality improvement skills.

Please apply to this position using our online applicant system with the following link: http://bit.ly/1Ki933c

Client Support Engineer
Information Technology
Grade: 14

The AOA seeks a Client Support Engineer, responsible for the high level advice and service to end-users on software and hardware related problems.  Installation and configuration of workstations, user software and equipment.  Provide Support for complex, multi-protocol Audio-Video conferencing and meetings (occasionally after working hours or weekends). Day to Day operation, monitoring and maintenance of applications, servers, workstations and printers in the AOA network.

Responsible for installation, configuration and maintenance of workstations,  printers, and other devices connected to the network. Responsible for supporting Audio Video equipment for and during meetings and conferences and providing setup, training and troubleshooting. Responsible for ensuring continued desktop connectivity to the AOA network. Manages user access to network, including creation, maintenance and deletion of network logins, user and group mailboxes, and user, group and departmental directories; includes the development of access methods (scripts, programs, etc.) to manage such accesses. Maintains security of data stored on AOA network machines; includes data back-up operations, user access controls to confidential data, monitoring of network traffic. Serves as high level support for problems that affect clients’ ability to access or utilize network resources, PC hardware/software, conference room A/V systems.  Determines appropriate 3rd party support resources for externally supported systems. Provides follow-up and ensures timely resolution to client issues. Provides training and guidance to enhance the skill sets of tier 1 support administrators. Effectively and proactively communicates status and information to IT team members and clients to provide the highest possible level of customer service. Skills include: Dell & HP desktops. Dell and Lenovo notebooks. Polycom & Desktop Audio/Video conferencing. Complex conference room A/V equipment. Avaya & Cisco switches, routers. Android, iPhone & iPad mobile devices. Active Directory. Windows operating systems. Microsoft Office Products. Microsoft Exchange. Systems and network monitoring & diagnostic tools. Help Desk & Asset Management tools. Apple Macintosh experience a plus. Demonstrated experience on the above hardware & software systems. Teaching others on effective use of technology. Troubleshooting & solving complex operating errors. Conducting effective tests and inspections of products, services, or processes to evaluate quality or performance. Positive attitude with strong interpersonal skills. Strong written and oral communication skills. Ability to research solutions using a variety of technology resources (Internet, knowledge bases, blogs, wikis). Actively looking for ways to help others effectively utilize technology resources. Very strong service-oriented culture.

Education: Minimum of a bachelor’s degree in information systems or computer science or equivalent work experience.

Experience: Five years' professional experience in an end user support role. Understanding of network administration, user administration, voice and video conference systems and conference room technology.

Please apply to this position using our online applicant system with the following link: http://bit.ly/1J6MiD3

Software Development Engineer
Information Technology
Grade: 14

The AOA seeks a Software Development Engineer who is proficient in web development, SQL Server, and systems integration. Experience in designing, building, stabilizing, and deploying applications using sql server and any of various web development technologies, for example .NET, SharePoint, ColdFusion. Full life-cycle experience is required, from gathering requirements to designing, coding, and testing, deployment and support. Ability to interpret and maintain pre-existing and 3rd-party code is a must. Develops complex, custom software to address new organization requirements, legacy systems integration, and new versions of existing systems. Must be able to continually adapt to new technologies and incorporate them into new and existing applications. Develops software solutions in an efficient manner that ensures user satisfaction by providing exceptional application technical support, researching issues, and problem solving. Supports technical design activities related to application software, data, databases, packaged solutions, and infrastructure components. Understands the pros and cons of alternative solutions as they impacts project stakeholders; avoids unnecessary complexity; suggests creative, breakthrough approaches. Coordinates activities with contractors and third party vendors to ensure timely and effective solutions and compliance with applicable AOA policies. Determines root causes of complex, challenging problems.

Experience with process re-engineering via web software development. Experience with Microsoft SQL Server database design and development. Javascript / JQuery and other javascript frameworks. Experience with Object-Oriented programming. Experience with .NET and working in small teams as well as independently. Experience with ColdFusion, SharePoint, WordPress, PHP, C#, Agile development methodology, test-driven development experience and integrating with iMIS a plus.

Education: Bachelor's degree in computer science or similar discipline or equivalent in technical training/experience

Experience: Three to five years of experience in software development.

Please apply to this position using our online applicant system with the following link: http://bit.ly/1J6L7mR

Agile Information Technology Project Manager
Information Technology
Grade: 11

The AOA seeks an Agile Information Technology Project Manager, responsible for facilitating continual improvement on the team using knowledge of agile practices. The agile project manager is responsible for working with delivery teams to leverage agile principles to successfully deliver solutions while providing progress transparency to clients and stakeholders. Contributes to continual process and people management innovation, supporting effective delivery of solutions. Negotiates, defines, communicates and manages projects. Ability to manage multiple projects at one time. Acquire appropriate resources to meet project needs. Identify, analyze, prioritize, mitigate and communicate project risks. Ensure product team follows good agile practices. Plan and facilitate meetings for topics such as iteration planning, roadmap planning, requirements for features, steering committee, retrospectives, and process improvement. Mitigate distractions to the teams. Holds the development and business teams accountable in achieving goals and deliverables. Provides regular feedback and progress to product owners and senior stakeholders. Facilitates user story writing, splitting of stories, and clarification. Helps team resolve issues and remove roadblocks. Coaches team members on agile best practices. Primary interface to non-team members (along with product owner), including clients and vendors. Demonstrated experience in an Agile/Scrum environment managing multiple simultaneous projects involving cross-functional product teams within budgetary and schedule constraints. Demonstrated experience managing external and internal clients. Knowledge of project management principles, methods and techniques. Knowledge of software/internet development. Ability to handle multiple planned and unplanned efforts, roles and responsibilities. Strong verbal and written communication skills. Demonstrated skills and experience in conflict resolution, negotiation, and presentation. Strong teamwork and interpersonal skills. Proficiency with Excel, Word, etc. Self-motivated and able to work with limited supervision.

Education: Post-secondary education in business or technical field

Experience: Minimum three years of experience managing IT projects

Please apply to this position using our online applicant system with the following link: http://bit.ly/1J6Noi7

Assistant Director
Public Policy
Grade: 14

Location: 1090 Vermont Ave. NW Suite 510, Washington, D.C.

The AOA seeks an Assistant Director to provide public policy analysis and development services to the AOA. The position reports back to the association with clear analysis of federal and state legislative and regulatory policies that advance and strengthen the osteopathic medical profession.  The individual provides public policy expertise and will develop relevant materials for the AOA Bureaus, Task Forces, Leadership and Affiliate Organizations. The position develops draft agency comment letters on issues affecting the osteopathic medical profession. In addition, the individual assists with facilitating AOA nominations to governmental committees, advisory panels and task forces. Further, the individual in consultation with the Director of Policy Engagement will develop a strategy to advance the nomination beyond the initial submission. Analyze policies to identify opportunities to advance the AOA's strategic priorities. Seek issues that could impact the osteopathic medical profession and recommend a course of action. Monitor developments in health information technology, analyze their potential impact to osteopathic medicine, and identify areas for the osteopathic medical profession to shape or influence. Research and provide timely information on important, relevant issues to the osteopathic medical profession. Develop draft policy positions for review by appropriate internal committee(s) to advance to AOA House of Delegates. Develop concise and timely written communications for internal and external audiences. Comment on relevant regulatory and administrative activities of federal agencies including the: Health and Human Services including the Centers for Medicare & Medicaid Services (CMS), Food and Drug Administration, Health Resources and Services Administration, Drug Enforcement Administration, Centers for Disease Control and Prevention, and the Departments of Defense, Education, Homeland Security, and Veterans Affairs. Attends meetings and maintains strategic relationships with nonprofit and for-profit health care organizations, coalitions, and offices/agencies on behalf of the AOA, as assigned. Monitor coalitions, committees and work groups on a variety of health care issues. Monitor health policy activities on the federal and state level and proactively recommend opportunities to promote the expertise of osteopathic physicians. Ensure that nominations are processed and sent in a timely manner in order to meet the specified deadlines.

Education: Bachelor's degree in political science, communications or related discipline is required. A master's degree is desirable

Experience: Minimum three years on the staff of federal or state legislator and/or relevant experience with a health care association, federal or state health agency, or health policy analysis organization.

Please apply to this position using our online applicant system with the following link:

http://bit.ly/1ORnhf4

Marketing Communications Coordinator
Communications
Grade: 9

The AOA seeks a Marketing Communications Coordinator to support the implementation of marketing communications strategies and provide executive-level support to the Chief Communications Officer, the editor-in-chief of The Journal of American Osteopathic Association (JAOA) and the Director of Reputation Management. The coordinator will also manage administrative responsibilities for the communications department (processes and procedures, budget and expenses, supply inventory and scheduling of internal and external meetings). The Communications Coordinator must possess solid writing and editing skills, demonstrate strong organizational skills and the ability to work in a fast-paced environment, show meticulous attention to detail and communicate effectively with staff and volunteers. The incumbent must be dependable and be able to transition from one task to the next with ease. Responsibilities include:

Supporting Chief Communications Officer, JAOA editor and Director of Reputation Management. Maintaining electronic file of and managing intake of all executive and leader speaking opportunity requests; working with Executive Administration and Director, Reputation Management to coordinate visibility calendar and speaking engagements. Researching content for leader remarks/speeches (AOA content and external content) and working with reputation management to build opportunities program for executive visibility outside the osteopathic medical profession. Creating executive presentations using PowerPoint, Prezi, video and other multimedia formats. Serving as support writer for executive leadership communications under the guidance of CCO and DRM including but not limited to drafting, production and publishing of leadership communications (weekly and biweekly communications for internal stakeholders). Keeping abreast of industry news and trends. Helping to set up, improve, document and coordinate workflow processes when and where needed to increase operational efficiency. Ordering supplies for the department as needed including copier paper. Handling problems with the department printer and copier through AOA's building services department. Drafting memos or other communications as needed. Filing and copying department invoices, contracts and other materials as needed. Maintaining and updating staff contact information. Welcoming guests and customers by greeting them in person. Mail pick-up and distribution to Communications staff (twice per day). Assisting in the coordination and execution of special events as needed, including our Annual Business Meeting and OMED.

Education: A bachelor’s degree, preferably in communications, journalism, public relations, English or related field

Experience: Two or more years in marketing communications

Please apply to this position using our online applicant system with the following link: http://bit.ly/1DPJfcx

Accountant
Finance
Grade: 13

The AOA seeks an Accountant to provide support to the Finance Department by preparing financial statements for certifying boards and multiple affiliated and non-affiliated groups of the AOA. Assist with the month-end and annual closing process by preparing monthly journal entries and reconciliations for assigned accounts. Assist with annual audit and budgeting processes, and creating and updating schedules as assigned. Maintain confidentiality at all times. Emphasize customer service both externally and internally. Act as a liaison between the AOA and certifying boards for financial reporting as evidenced by timely preparation of board financial statements and supervisor observation. Account for all certifying boards and (non) affiliate groups assigned. Prepare financial statements on a monthly basis by the 20th of the following month as evidenced by supervisor observation of such financial statements and reconciliations. Prepare journal entries, as required. Provide backup support to clerical positions to ensure compliance with GAAP. Demonstrate support for fellow employees by providing positive or constructive feedback as evidenced by supervisor observation and feedback of others. Answer incoming telephone calls in a professional manner as evidenced by supervisor observation and feedback of others. Assist in the audit of AP checks for final approval and signature. All other duties assigned.

Education: Bachelor's degree in accounting/finance

Experience:  1 year relevant experience or equivalent to accounting/finance

Please apply to this position using our online applicant system with the following link: http://bit.ly/1cYRnjr