American Osteopathic Association

Advancing the distinctive philosophy and practice of osteopathic medicine

Employment Opportunities

aoa-building.jpgIf you're a talented individual interested in working with caring physicians within a growing member association, the American Osteopathic Association (AOA) may be the place for you. Send a resume with cover letter and salary requirements to: Department of Human Resources, American Osteopathic Association, 142 E. Ontario St., Chicago, IL 60611-2864; or email recruiter@osteopathic.org.

Qualified applicants will be considered; no telephone calls or search firms, please. The AOA is proud to be an EEOC employer.

Graphic Design Manager

Communications

The Graphic Design Manager will manage all aspects of the organization’s marketing and brand efforts from concept to completion. The Graphic Design Manager is the creative backbone and driving force behind the visual identity of the company. Experience with print and digital design, including PowerPoint, motion graphic, and HTML alert design is a must for this position. With minimal supervision, the designer is responsible for concept development and design execution of integrated marketing campaigns to promote AOA products and services. Requirements include applying brand guidelines across the organization to ensure visual consistency across channels, and collaborating with departments to create effective/impactful visuals for digital channels (email, web, social) that support the brand. Experience working in a fast-paced, deadline-driven environment is a requirement.

The Graphic Design Manager is responsible for designing a variety of creative projects from concept to execution, including marketing collateral, such as print and digital ads, HTML emails, infographics, brochures, reports, gifs, conference logo and signage, PowerPoint templates and social media ads, to support marketing of AOA services and programs.

This position also is responsible for supporting content marketing with visually compelling design to effectively tell the AOA’s brand story, directing video and photo shoots as needed, selecting images/visuals for all marketing materials, and overseeing projects from concept to production on budget and on time.

Education: Bachelor’s degree in art or graphic design preferred

Experience: Eight or more years in graphic design.

Special skills: Expertise in Adobe Creative Suite (InDesign, Illustrator, Photoshop), proficiency with Microsoft Office, specifically PowerPoint. Fluency in social media is preferred (LinkedIn, Twitter, Facebook, Instagram and YouTube). Experience in video/motion products (Adobe Premiere and Adobe After Effects). This position requires a deep understanding of brand management, email marketing systems, digital design principles, layout, typography, illustration and color theory. Knowledge of photography, photo manipulation, visual media, prints production and web/e-alert design (HTML, CSS, java, WordPress); ability to work independently and manage multiple projects simultaneously in a fast-paced, deadline-driven environment is required. Experience with maintaining positive relationships with outside vendors, clients and others.

Travel: This position requires the ability to work out of the office locally (up to 5%).  Extended workday hours may be necessary around major meetings and other high-volume work periods.

Physical demands: The ability to remain in a stationary position, the ability to operate office equipment, and the ability to move supplies and equipment up to 25 pounds.

 

Director of Programs, Scholarships and Awards

American Osteopathic Foundation

The American Osteopathic Foundation (AOF) seeks a Director who will work closely with Foundation staff and Board Members on all aspects of strategy development as well as oversee all phases and disciplines of the grant-making program. In this position, the Director of Programs, Scholarships and Awards may be called upon to deliver under pressure and consistently produce high-quality work; build effective peer relationships throughout the industry; work with other departments to proactively anticipate potential issues and propose solutions; offer assistance and provide service to team members; present ideas for improvement; and be able to create a project plan to execute accordingly. 

The Director participates in the design, implementation, refinement and adaptation of grant-making strategies; stays abreast of issues, trends, exemplary programs and best practices in the field; assists in the design of new initiatives; evaluates proposals and applications; conducts background research and due diligence; prepares summaries and grant recommendations for Board consideration; responds to successful and unsuccessful proposals; identifies prospective grant recipients and works with prospective grantees to develop proposals that advance grant-making strategies; recommends and tracks desired outcomes; and designs performance metrics to be used in assessing both individual grantee performance and the impact of the Foundation’s grant-making.

This position also monitors grantee performance by reviewing and summarizing grantee reports; maintains positive relationships with grantees, following up with grantees as needed to obtain necessary information, provide technical assistance, and engage in problem-solving; manages a caseload of active grants, reviews periodic reports and maintains accurate records; works with grantees to ensure compliance with grant agreements and successful program completion and/or implementation; and communicates with specialty groups, state organizations, COMs, other nonprofit agencies, public and private funders and the general public about the Foundation’s grant-making priorities, guidelines, and application/proposal review process.

Additionally, the Director is responsible for organizing meetings of prospective grantees, grantees, program advisors, recipients, and/or others in related fields; writing extensively for internal purposes; working with the Communications team to develop content for the Foundation’s website, annual report, Human Touch Newsletter and other communication vehicles as needed; and overseeing social media platforms as they relate to programs, awards, grants, etc. The Director also serves as lead staff for two Board Committees: 1) Programs and 2) Scholarship and Awards, which entails managing all committee meeting prep and follow-up communications (including meeting agenda, documents and minutes); represents AOF at conferences and other public events, including as speaker or panel participant; and attends all AOF Board meetings and annual Honors gala.

Education: Undergraduate degree required; graduate degree or experience comparable to a graduate degree preferred.

Experience: A minimum of five years prior philanthropic grant making, or program oversight experience required. Knowledge of osteopathic medicine, program management, grant distributions, or association philanthropy, strongly preferred. A willingness to function in other content areas will also be required, as the Foundation’s programmatic interests may shift from time to time. Ability to assess nonprofit leadership, operational, and financial capacity and perform other due diligence required. Experience in organizational development, strategic planning, capacity building, and/or financial management; expertise in the field of inclusive economic growth; and experience in the creative sector, including arts, culture, or related fields.

Special skills: Expertise in MS Office (Word, Excel, Outlook, PowerPoint) required; familiarity with grants management systems desired. Comfort with a high degree of autonomy in a small office environment required. Self-confident, collegial, and diplomatic, with an appreciation of the role of a grant-making institution.

Communications:  Excellent interpersonal skills, a collaborative approach, and a willingness to work as part of a cohesive team required; possession of sound judgment, tact, humility, and discretion required in order to work effectively with a wide range of internal and external stakeholders, including Board Members, other funders, thought leaders, grant applicants, grantees, program beneficiaries, the media, and the general public. Excellent analytical ability and outstanding written and verbal communication skills required, including the ability to summarize complex issues clearly and concisely and to develop and convey cogent recommendations; occasional public speaking required. Ability to manage complex processes and track multiple projects and activities to successful conclusion required. Able to make effective connections among research, policy and practice and to work productively with government, community-based organizations, and academic institutions, and working knowledge of relevant government policies and programs.

 

Communications Specialist

Communications

The Communications Specialist will provide executive-level administrative support to the Chief Communications Officer (CCO) and support the Communications Department in planning and execution of marketing, media/content and executive visibility strategies.

For the CCO, the specialist will schedule meetings; book travel; manage meeting/call logistics; record minutes; and manage expenses. The specialist also will support the Executive Administration Department on Board and Senior Leadership Team activities, including planning and executing internal and external meetings, and events.

For the Department of Communications, the specialist will schedule team meetings; manage expenses; manage supply and promotional materials inventory; participate in project planning and execution with the marketing, media/content and publications teams; manage suppliers/vendors; serve as point of contact for other departments; and oversee department compliance with AOA policies and procedures.

The specialist must demonstrate strong executive administration and communication skills, and have experience working with senior executives and board members in a complex, fast-paced environment. The position requires the ability to multi-task and balance competing priorities, while maintain strong working relationships across the organization. The ideal candidate will possess strong writing skills and be proficient producing and designing documents in Microsoft Word, PowerPoint and Excel.

Education: Bachelor’s degree in communications or marketing preferred

Experience: Four or more years in marketing, communications and/or executive administration.

Special skills: Proficiency with Microsoft Office, specifically Outlook, Word, PowerPoint and Excel. Fluency in social media is preferred (LinkedIn, Twitter, Facebook, Instagram and YouTube). This position requires the ability to interact tactfully with professionals on all levels within the association, ability to handle confidential material, deal with sensitive situations and exhibit a high degree of attention to detail. The ability to plan ahead, take the initiative, work independently and manage multiple projects simultaneously in a fast-paced, deadline-driven environment is required. Experience with managing expenses and vendors/suppliers/printers is preferred.

Communications:  Excellent verbal and written communication skills, and ability to effectively represent the CCO and the Communications department with internal and external stakeholders.

Travel: This position requires the ability to work out of the office locally (up to 10%) and out of state (up to 5%).  This work will include weekday and weekend travel. Extended workday hours may be necessary around major meetings and other high-volume work periods.

Physical demands: The ability to remain in a stationary position, the ability to operate office equipment, and the ability to move supplies and equipment up to 25 pounds.

 

Development Director

American Osteopathic Foundation

The Development Director coordinates all annual giving appeals, leadership and major gift programs, special projects and programs to secure yearly gifts from donors (individuals, institutional and corporate) that support the ongoing development needs of the Foundation. In addition, this position oversees the coordination and execution of the Foundation’s annual gala (location moves each year); enrolls new donors annually; boosts fund support and assists in creating a pipeline for special gifts fundraising; and supports two Board committees (Development and Events) as well as co-manages the Foundation’s marketing plan.

This position is vital to the success of AOF and the person must bring, in addition to professional knowledge, a personality to work with numerous individuals (board members, staff, clients, donors, vendors, etc.). AOF is a collaborative, innovative, and open environment that asks its staff to be responsible for multiple programs, utilizing a variety of skills.

The Development Director conceptualizes, plans, directs, monitors, coordinates, and implements the annual giving program, including direct mail, leadership giving, major gifts, corporate giving and special events; develops solicitation materials for both direct mail and electronic appeals; and coordinates special events, including choosing the venue, development of theme, invitation design, décor, and logistics as well as handling all event fundraising. The Development Director works with controller to determine budget for the development program and to monitor giving on a continual (weekly to monthly) basis.

Additionally, this position creates and implements donor stewardship program; ensures acknowledgements are sent timely with relevant messaging; works closely with the CEO to coordinate logistics and communications for meetings of the AOF Board of Directors; works with venues and hotels to facilitate plans for board meetings and events; and prepares meeting announcements, agenda and minutes for the Development and Events committees.

Education: Bachelor’s degree

Experience: At least eight years of professional experience in the development field. Must be highly goal-oriented, organized, entrepreneurial and knowledgeable about fully functioning development programs, including galas, annual giving techniques, electronic giving, leadership societies and direct mail campaigns. Association giving is a plus.

Special Skills: Experience working with Microsoft Office Programs in a windows environment required. Experience with iMIS, Raisers Edge a plus. 

Communications:  Must have the ability to work independently as well as a member of a close-knit team. Excellent written, oral and interpersonal skills required. Goal oriented, fast-paced, with a focus on service excellence.  Able to handle multiple responsibilities simultaneously.

Travel: This is primarily an office-based position. Travel is required, approximately four-five meetings per year, includes weekend travel.

 


Analyst, Physician Services

Physician Services

The Analyst, Physician Services, is responsible for providing a wide range of project, programmatic and administrative support functions for the Physician Services Department, which is comprised of the Payor Relations and Practice Management teams. This position handles a variety of different tasks, many of which will vary on a day-to-day basis, and serves as a key point-of-contact for inter- and extra-departmental activities, relying on own judgment to effectively advance departmental goals and strategic initiatives. The Analyst  will be responsible for continuously monitoring key sources for changes in industry practices and policies; helping develop and refine materials and tools to keep internal and external stakeholders informed of emerging issues; and maintaining an in-depth awareness of members’ payment- and/or practice-related concerns. The Analyst also will regularly interact and work collaboratively with members, AOA/AOIA leaders, and other affiliated organizations on matters of strategic importance to AOA/AOIA member physicians and their practices.

This position provides administrative, project management, strategic planning and other needed support for the Physician Services Department; supports and participates in development, assessment, refinement and improvement activities for the services and programming provided by the Physician Services Department and the AOA/AOIA; completes intake documentation for member issues and requests; serves as the first point-of-contact and liaison between individual members and the Physician Services team on assigned matters; maintains tracking logs and records to ensure all issues are addressed in a timely, accurate and comprehensive manner; and provides summaries and reports on open and closed issues to Physician Services leadership team as requested.

The Analyst also assists with all aspects of Physician Services training and educational sessions, speaking engagements, departmental meetings and other activities, including handling scheduling, coordinating logistics, providing technical support and working closely with other AOA/AOIA teams to ensure all internal and external events are successfully executed. As needed, the Analyst attends meetings and events with members and other stakeholders; and reports out on meeting activities, outcomes and findings to Physician Services’ leadership team. 

Additionally, the Analyst performs independent research, collects data, analyzes findings and presents recommendations to Physician Services’ leadership team on key issues (e.g., MACRA, coding and documentation, medical audit protocols, HIPAA, reimbursement policies); responds to requests for information and develops summaries and briefings for use by the Payor Relations and Practice Management teams; develops and/or advises on the development of communications materials (e.g., issue summaries, presentations, white papers, fact sheets, talking points, alerts, reference guides) for AOA/AOIA member physicians and their practices regarding payment- and/or practice-related matters; partners with AOA/AOIA teams or departments outside of Physician Services on a variety of payment or practice-related issues; and handles and maintains highly confidential, proprietary and/or sensitive information.

Education: Bachelor’s degree required in a relevant field (e.g., public policy, healthcare administration, communications, business). Advanced degree in a relevant field (e.g., MHA, MPP, MPA, MPH, MBA) preferred.

Experience: Minimum of one year of post-graduate experience in a health insurance company, medical practice or hospital/health system. Previous experience with professional and/or membership associations preferred.

Special Skills: Advanced proficiency in Microsoft Office applications; experience with CRM tools and applications.

Communications:  Strong interest in health policy, payor relations, practice management and/or the business of medicine. Demonstrated competence for assessing and managing competing priorities in a deadline-driven environment. Keen attention to detail and capacity to work independently with minimal guidance and/or supervision on assigned tasks. Aptitude for disseminating and explaining complex information in a clear, concise, and accurate manner in all forms of written and oral communication. Strong interpersonal skills with ability to work well in teams. Superior communications, organizational and problem-solving skills.

Travel: This is primarily an office-based position. The ability to work and travel may be required (estimate 15% effort). This position requires occasional work on weekends and evenings.

Physical demands: The ability to remain in a stationary position, the ability to operate office equipment, and the ability to move supplies and equipment up to 25 pounds.

 

 

Certification Coordinator

Certifying Board Services

The Certification Coordinator assists in providing certifying services to boards and those involved in certification with those boards. This person will perform an array of functions and activities in carrying out the responsibilities and achieving the goals of the Department.

This position requires the ability to interact tactfully with professionals on all levels within the association and the certification process; ability to handle confidential and highly secure material; deal with sensitive situations and exhibit a high degree of attention to detail. The successful candidate will possess the ability to understand a complex system of inter-related activities and be able to draw independent conclusions based on information provided by candidates/board members and to interact professionally based on those assessments. The candidate should be able to work independently on given tasks and have the ability to trouble shoot and problem solve when necessary. The position requires a high skill level related to working with Microsoft Word and Excel. This position requires a flexible schedule to participate in required evening conference calls and attendance at weekend meetings.

The Certification Coordinator is responsible for administrative and clerical duties including the processing of all certification applications and entering and maintaining databases relative to candidates and diplomates; assisting in setting up meetings; making travel/lodging arrangements; processing travel voucher reimbursements; entering and managing candidate and certification program data; maintaining scrupulous computer and paper files; answering questions as needed; routing telephone calls to proper individuals and disseminating information to staff, members, board members and certification/recertification candidates as appropriate.

This position also assists in arranging and preparing for meetings of assigned osteopathic boards and other meetings as needed, including assisting in agenda preparation; preparing and distributing notices; setting and managing timeframes for submission and compilation of agenda books; preparing statistical tables/reports by acquiring numbers from a variety of sources and posting them logically in an appropriate format; compiling and distributing minutes, and ensuring that travel and lodging requests are received and addressed in a timely manner.

In addition, the coordinator assists in responding to and generating correspondence according to AOA standards to client boards, certification candidates, and those seeking recertification including using computer-generated standard letters and custom correspondence/e-mails; is responsible for timing and scheduling of routine correspondence (because many of these letters serve as candidate notification letters, a high degree of attention to detail is required); keeps the Certification Director or Senior Director apprised of developing issues and matters that need to be addressed; and maintains filing systems as necessary.

Education: Bachelor’s degree is strongly preferred; some college.

Experience: Minimum 3-5 years of administrative experience.

Special Skills: Proficient with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint and Access). Must be a team player, have superior attention to detail and strong organizational skills with the ability to prioritize and multi-task.

Communications:  Exceptional cross-cultural interpersonal, oral and written communication skills are required.

Travel: This is primarily an office-based position. The ability to work and travel on weekends is required (estimate 5% effort).

Physical demands: The ability to remain in a stationary position, the ability to operate office equipment and the ability to move supplies and equipment up to 25 pounds.

 


Director of Certification, AOBFP

Certifying Board Services

The Director of Certification, AOBFP, is an integral member of the AOA’s Certifying Board Services (CBS) team. This position requires the ability to interact seamlessly with professionals on all levels within the association and the certification process; the ability to handle confidential material with the utmost discretion; and the ability to handle highly sensitive situations; and scrupulous attention to detail.

The ideal candidate will work within a complex system of inter-related activities; and demonstrate critical thinking skills that will allow the candidate to draw independent conclusions based on information provided by candidates, diplomates, and board members; the candidate will also be prepared to interact meaningfully with the Vice President and Associate Vice President for CBS and the physician leadership. This person will partner with appropriate internal and external resources to advance the scope of osteopathic certification and pursue opportunities to strengthen the AOA brand with new and existing partners. Overall, this role requires a highly collaborative approach to leadership.

The Director applies principles of knowledge management that maximize technology to deliver exams, provides data/trends, designs new exams and markets various certifications; manages the coordination of materials associated with the examination process including development and distribution of examination schedules and coordination of examiner scheduling; works closely with other Directors and Certification Managers to craft best practices related to marketing, metrics, budgets, revenue projections and forecasting processes; oversees assigned staff Specialists and/or Coordinators – verifying and approving projects—making necessary updates and changes as needed and evaluating performance; exhibits attributes of leadership; and develops the agenda and coordinates the preparation of minutes and appropriate materials for board/bureau meetings in cooperation with the appropriate board/bureau officers. Tasks include preparing and distributing notices, setting and managing timeframes for submission and compilation of agenda books, obtaining committee reports from the officers, drafting and distributing minutes, and coordinating the travel and lodging arrangements for board/bureau members.

Regarding meeting planning, this role works with AOA meeting planning staff for hotel contracts, space planning, refreshments, lunch, etc. for meetings and test administrations; fulfills all administrative needs of the assigned boards; collaborates with CBS staff to prepare necessary reports; coordinates the services of the psychometrician involved with assigned boards; supports members of sub-committees associated with the boards including development of minutes, reports, and letters; and conducts outreach to special populations, e.g., osteopathic/allopathic residency programs and the FREIDA entities.                           

The Director works with the Associate Vice President and the assigned psychometrician on the development of new exams launched by the boards; coordinates board examinations (primary certification and OCC’s continuous osteopathic learning assessments); prepares data for the board/bureau officers regarding credentialing for certification and recertification of candidates; coordinates the writing of new exam questions; works closely with the examination committee and ensures examiners’ participation; supports the item bank team in the maintenance of the item bank of examination questions for assigned board exams; and submits appropriate CME hours to the AOA for those participating in exam-related CME activities. This position creates communication and promotional materials as needed in consultation with the board/bureau members; works with web designer to ensure that the website is updated in a timely fashion; assists the board/bureau officers in writing articles for osteopathic newsletters regarding the certification process; maintains board/bureau documents, i.e., Bylaws, Minutes, Policy and Procedures and Examination Applications; assists in the review and updating of documents in conjunction with board/bureau members; develops budgets; reports financial information for respective board leadership; keeps the Associate Vice President apprised of developing issues and matters that need to be addressed; and performs other duties as deemed necessary for the department.

Education: Bachelor’s degree required; Master’s degree is preferred.

Experience: Minimum 5-10 years of relevant experience in high-stakes examination association/nonprofit management process.

Special Skills: Computer experience with Microsoft Office, and familiarity with member service software. Assist in driving technology innovation to assist physicians in the application and continuous certification process and keep physicians engaged with the AOA, along with driving metrics.

Communications:  Exceptional cross-cultural interpersonal, oral and written communication skills are required.

Travel: The ability to work and travel nationally on weekends is required (estimate 25% effort). This position requires occasional work on weekends and evenings.

Physical demands: The ability to remain in a stationary position, the ability to operate office equipment and the ability to move supplies and equipment up to 25 pounds.